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FAQ's
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Q: After accepting the order do I get any further email prompts for subsequent steps?
Q: What does it mean when I accept an order?
Q: Should we raise a Purchase Order Change Request if we can't supply an item?
Q: Is it OK if we hold an order as accepted until we send the goods?
Q: I have accepted an order but have failed to note that the delivery period is unsuitable. What can I do?
Q: Should I advise Ballantynes when an employee’s employment ends?
Q: When I log onto the portal, while I can navigate around the screens...when I click on buttons
such as "Accept" or “PDF”, nothing happens, what's wrong?
Q: After accepting the order do I get any further email prompts for subsequent steps?
A: No, the next steps are all yours, the next email prompt is for Ballantynes when the Supplier sends the ASN.
Q: What does it mean when I accept an order?
A: Accepting the order means that you accept any terms or conditions attached to that order, the merchandise
prices and the delivery date. This action also serves as an order acknowledgement for Ballantynes.
Q: Should we raise a Purchase Order Change Request if we can't supply an item?
A: No, proceed through to the ASN stage and use the quantity fields to determine what you can and can't supply.
The comments in this area will allow us to see your concerns. If you are unable to supply a significant proportion
of the order then please contact Ballantynes directly to discuss.
Q: Is it OK if we hold an order as accepted until we send the goods?
A: Yes, you are free to process the ASN at any stage before delivering the physical goods noting though
that the sooner you send the ASN the more time Ballantynes has to react.
Q: I have accepted an order but have failed to note that the delivery period is unsuitable. What can I do?
A: If you have progressed an order in error contact Ballantynes, Ph 0800 EDI HELP (0800 334 4357)
The order can be reverted back a stage for you so you can make your change request.
Q: Should I advise Ballantynes when an employee’s employment ends?
A: Yes, their access to the portal will need to be removed, just as you would
remove access to your internal software etc.
Q: When I log onto the portal, while I can navigate around the screens...when I click on buttons
such as "Accept" or “PDF”, nothing happens, what's wrong?
A: You may be set up with Monitor Access OR there may be a security setting in your browser preventing
the buttons from being accessed - please refer this issue to your Computer Support Technician. A workaround
option (if you are using Microsoft Explorer) may be to use Mozilla FireFox.
